Returns & Exchanges

Return Policy

We offer a 14-day return and exchange policy from the day you receive your order. The product must be unused and in its original packaging.

How to make a return

1. Contact us at info@souveniruppsala.com to receive a return shipping label.
2. Pack the item securely in its original packaging.
3. Attach the return shipping label to the package.
4. Drop off the package at your nearest postal service point.

Exchanges

If you wish to exchange an item for another model or size, please place a new order on our website and return the original item following the instructions above.

Refunds

Once we have received and approved your return, we will refund the amount using the payment method you used for the purchase. This normally takes 5-10 business days.

Return Conditions

• The item must be unused.
• The item must be in its original condition.
• All labels and tags must remain attached.